Frequently Asked Questions

For any general questions or concerns about your order or experience, please get in touch with our support email address at support@bvos.org

For all business inquiries, please contact our business email address support@bvos.org

Please note that ALL SALES ARE FINAL, as described in our return policy below. Once placed, orders are not eligible for a cancellation request unless they fall into one of the specific reasons listed below.

We will only cancel orders if your order is one of the following,
1.) If your order has taken more than 14 business days to ship out and you would like to request a cancellation, we will oblige by your cancellation request.

2.) If an item is out of stock, you may request a cancellation or swap for an item of equal value.

If your order does not fall into one of the above reasons, it is not eligible for a cancellation request and is subject to our terms and conditions, which state that ALL SALES ARE FINAL.
Please note that once an order is canceled/refunded, the refund may take 3-5 business days to process fully.

BVOS offers several payment options for your convenience. We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal and Amazon and store credit via BVOS E-Gift Cards.

Every order is unique, so reasons for cancellations and delays vary. BVOS strives to keep merchandise status up-to-date, but occasionally, an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Our security verification system may have canceled or declined your order. Common reasons for cancelation/declined orders but not limited to:
-Quantity of items ordered
-The address and telephone number you provided for your credit card account does not match what your bank has on file
-You are shipping your order to an address other than your billing address.

If your order is refunded or canceled, it may take 1-3 business days, depending on your credit card issuer’s policies, for funds to be available back in your account.

We know how frustrating this can be and always want to ensure every order is perfect! Once you receive your order, please thoroughly check the items that were delivered immediately. If you believe an item is missing/defective/not part of your order, please fill out and submit an online return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 2 days of delivery if such items are not reported within seven days from delivery. Please email suppport@bvos.org for assistance.)

All packages returned to us due to an invalid address will be restocked, and you will be issued an E-Gift Card minus the initial shipping charge. We cannot reship an order as our Returns Department processes all returned shipments. You can use the E-Gift Card to place an additional order to the corrected address; however, we do not guarantee that items will be in stock at your reorder.

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
Any items titled CLR (Clearance) are FINAL SALE and not eligible for Returns/Refunds or Exchanges, as these are Clearance items, and there is no certainty that they can be exchanged.

In the event our sales team makes an exception, the buyer has 7 days from the date of delivery to cancel the purchase and return the products (in mint, unworn condition). We can initiate the refund process upon receiving the merchandise. A 15% restocking fee will apply to the order; shipping is non-refundable. Claims may be escalated to a sales team specialist if the sales team sees fit.
IF an exception is made:
* Items must be sent back within 14 days of the delivery date.
* Items must be unworn, unwashed, and have original tags attached.
* Items must be free of stains, makeup, deodorant, or wear.
* Swimwear and undergarments are non-returnable.
* BVOS reserves the right to apply a 50% restocking fee for Final Sale or stale items.
* All returns are refunded via store credit as a BVOS E-Gift Card.
* The evaluation and returns process can take up to 14 business days after receiving your item(s) at our Distribution Center.
* Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported within 7 days from delivery, we will not issue store credit. Please email support@bvos.org for assistance.)
* Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form needs to be filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
* Return drop-offs are not accepted at our Distribution Center or corporate office.
Additional notes: Your return package may take several days to reach us, depending on the shipping method and carrier selected. Keep your proof of postage and ship your return along with a tracking number, as we are not liable for return packages that are lost or stolen in transit. With proof of receipt and delivery, BVOS will issue store credit for your returns. Once your return is fully processed, we will issue you store credit as a BVOS E-Gift Card for use on a future purchase. E-Gift Cards expire one year from the issue date and are redeemable immediately!
Store credit in the form of a BVOS E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. BVOS does not issue store credit for the original shipping charges.